Frequent Questions

Our virtual assistants undergo rigorous screening through a stringent application and interview process, ensuring their suitability for medical environments. Each candidate has experience in the healthcare industry and is subjected to thorough background checks and certified HIPAA compliance training. Each candidate is trained by our staff with over a decade of experience in managing healthcare practices. From EMRs to administrative tasks, we got you covered.

Our virtual assistants excel in a multitude of tasks, including live charting, transcription, back-office responsibilities, and handling phone communications. From referrals to refill requests, insurance verifications, our VAs proficiently manage a diverse array of tasks, offering comprehensive support for your practice.

Our commitment lies in optimizing your time and financial resources. By employing our services, you unlock significant time savings, translating to increased patient throughput and revenue generation. With our assistance in documentation, you can potentially accommodate more patients, leading to substantial revenue gains and operational efficiency.

Ensuring HIPAA compliance is paramount for any medical practice, whether working with contractors or employees. All our virtual assistants undergo rigorous HIPAA training and adhere to the Data Privacy Act of Pakistan. Additionally, each virtual assistant is required to obtain a police clearance & FIA clearance, which is equivalent to an FBI background check in the United States. To further safeguard your information, our clients have individual VAs sign a Business Associate Agreement. You have two options for granting EMR access to your virtual assistant: either by direct username and password access with restricted system permissions or by providing access to a designated office computer with EMR installed, accessible via remote desktop connectivity software.

Ensuring HIPAA compliance is paramount for any medical practice, whether working with contractors or employees. All our virtual assistants undergo rigorous HIPAA training and adhere to the Data Privacy Act of Pakistan. Additionally, each virtual assistant is required to obtain an ISI clearance, which is equivalent to an FBI background check in the United States. To further safeguard your information, our clients have individual VAs sign a Business Associate Agreement. You have two options for granting EMR access to your virtual assistant: either by direct username and password access with restricted system permissions or by providing access to a designated office computer with EMR installed, accessible via remote desktop connectivity software.

Cost saving – Medical billing virtual assistants typically cost around one-third of the salary of an in-house medical biller. Skilled expertise – Instead of settling for local hires for your medical billing needs, APS offers access to highly professional medical billing VAs with assistance and supervision of their work by our team’s senior management. Prevents errors – Delegating all medical billing tasks to a trusted virtual assistant can alleviate stress and prevent burnout by reclaiming your time and avoiding inaccuracies in billing. Accelerates scalability – With medical billing VAs handling administrative tasks, you can focus on scaling your practice without being hindered by time-consuming billing responsibilities.

If you find that your VA isn't meeting your standards simply inform us. We'll promptly address the issue and arrange for a replacement VA without delay. The ability to swiftly replace or dismiss your virtual assistant is another advantage of working with us. In the United States, labor regulations can pose challenges when it comes to terminating underperforming employees. It may require months and extensive documentation to dismiss an employee without risking legal repercussions, varying by state. Since our VAs operate outside the U.S., they aren't bound by U.S. labor laws. This grants you the freedom to hire and terminate without the bureaucratic hurdles associated with domestic employment laws.